My Billet Doux™ Shipping, delivery & returns

Free standard UK delivery over £50

All the cushions in our store qualify for free shipping. We will dispatch your package next working day where possible. You should receive your parcel in between 3 - 5 working days if you order Monday to Saturday.

Any orders under £50 - the cost of the delivery is £3 via Royal Mail.

International delivery

Please see the shipping rates below for international shipping. Allow between 5 - 20 working days for delivery depending where the parcel is going. All local custom charges must be paid by the recipient. 

  • Europe: £12
  • USA, Canada & rest of the world: £25

Any orders under £50:

  • Europe: £5
  • USA, Canada & rest of the world: £10

Returns

We hope your are delighted with your order but if for some reason you're not, you can return it in its original packaging within 14 working days of delivery. Please notify us by email contact@mybilletdoux.com prior to returning your item. And please retain your proof of postage in the unlikely event that we don't receive your parcel.

We cannot accept liability for return goods lost or damaged in transit