My Billet Doux™ Shipping, delivery & returns

Free standard UK delivery over £50

All the cushions in our store qualify for free shipping. We will dispatch your package next working day where possible. You should receive your parcel in between 3 - 5 working days if you order Monday to Saturday.

Any orders under £50 - the cost of the delivery is £3 via Royal Mail.

International delivery

Please see the shipping rates below for international shipping. Allow between 5 - 20 working days for delivery depending where the parcel is going. All local custom charges must be paid by the recipient. 

  • Europe: £15
  • USA, Canada & rest of the world: £35

Any orders under £50:

  • Europe: £5
  • USA, Canada & rest of the world: £10

International including EU shipping


When ordering from a country outside the UK please note that you are the importer. So please check, before ordering any products, which customs requirements, duties, taxes and other fees you may be responsible for. You may be responsible for paying these charges once your order has been shipped. Each country has different rules and regulations and

the following resources may help answer any questions you have

Taxation and customs factsheet


We hope your are delighted with your order but if for some reason you're not, you can return it in it's original packaging within 14 working days of delivery. Please notify us by email prior to returning your item. And please retain your proof of postage in the unlikely event that we don't receive your parcel.

We cannot accept liability for return goods lost or damaged in transit

Depending on where you are returning your order from, you may be responsible for paying for shipping. You may also need to complete a customs declaration form and pay UK VAT (20%) due to new Brexit rules implemented on 1st January 2021.